Welcome, this page tells you all about how to access your prescription service

Opening Times

8.30am - 6.30pm Monday to Friday

8.30am - 12.00pm on Saturdays

Sunday - Closed

Please give us a minimum of 72 hours (3 working days) to enable us to receive, process, review, sign and arrange for a pharmacy to collect your prescription (if applicable). Please allow extra time over busy periods, Christmas, and other Bank Holidays.

Why Do We Need 48 Working Hours To Prepare Your Medication?

When a request is made your computer medical records are consulted to see if you are due for a review and to check the items you have requested are still on your repeat medication list.
If your review is due the Doctor is asked if the repeat can safely be given before you need to be seen. If items requested are not on your repeat medication list the Doctor will need to review this request and you may be contacted.

Some medications are not kept in stock and are ordered specifically for you from the wholesaler
When the medication is dispensed it is checked for accuracy by a second Dispenser/Pharmacist. The prescription also has to be checked and signed by the Doctor.
Time needed for Pharmacies to collect repeat prescription forms from the Surgery. (Frequency varies)

Problems occur if:

The drug is unusual and our Wholesaler may need to order it from another Supplier.
The Hospital has changed your medication and we have not yet been informed. Sometimes discharge information and outpatient letters do not arrive as quickly as we would like!

The table below is a guide to when your prescription should be ready for collection.

 

Prescription handed in	Stowhealth dispensary	Local pharmacy
Monday	Thursday	Friday
Tuesday	Friday	Saturday
Wednesday	Saturday	Monday
Thursday	Monday	Tuesday
Friday	Tuesday	Wednesday
Saturday	Wednesday	Thursday
Sunday	Wednesday	Thursday